OUR HOUSE RULES

We have rules for accessing and using TVNZ services, websites, apps like TVNZ+ and 1News.co.nz and official TVNZ social media pages (our “Sites”).

When we say House Rules, it includes any or all of the following:

1. General House Rules
Our standard rules about your use of our Sites.

2. TVNZ+ Event Pass Terms
Our extra rules for purchasing and using a TVNZ+ Event Pass which are available here. If there are terms in the General House Rules that conflict with the TVNZ+ Event Pass Terms, the TVNZ+ Event Pass Terms apply.

3. Social House Rules
Special rules for when you join the conversation online.

4. Default Competition Rules
Standard rules which apply when you enter TVNZ-run competitions if we have not published competition-specific rules.

5. Privacy Policy
TVNZ’s Privacy Policy also applies to all users. The Privacy Policy explains what personal information we collect and how we use and share it. You can read our Privacy Policy here.

GENERAL HOUSE RULES

These are our standard rules for accessing and using any of our Sites (whether or not you need an account to access the site). That includes written content like news articles, and video content like shows, movies and news clips, pictures, logos and anything else you might find there.

Please read these rules carefully before you get started.

Accepting the rules

When you or anyone using your account use any of our Sites, you agree to the House Rules and any laws that apply.
If you don't agree with the rules, please don't use the Sites.
You are responsible for anyone who uses your TVNZ+ account (including those people who have their own profiles on your account).
We may update these rules from time to time. Please check-in occasionally and make sure you're up to date. If you keep using the Sites, we'll take it that you continue to agree with the House Rules.

Who can use our Sites?

5. Our Sites are only for personal use, and no commercial use of any kind is permitted unless we have a separate agreement with you for this. This includes that you must not use any of our Sites (e.g. by linking to them) to advertise or sell anything.

6. To register for our TVNZ+ site, you need to be 13 or older. If you're over 13 but under 18, you can only register if your parent or guardian says it's okay. In that case, it’s the responsibility of parents or guardians to read, understand and agree to these House Rules.

7. Our 1News.co.nz site is available to use from outside New Zealand, however some content may not be available to you. Our TVNZ+ Site is available to browse from anywhere, however content is only available to watch from within New Zealand and you must not attempt to get around this restriction.

8. Parents and guardians: you are responsible for what your kids watch and do on the Sites. Not all content will be suitable for younger users. To help with this, you can create kids' profiles on TVNZ+ for younger viewers. To understand how our content is classified and who it is most appropriate for, see the Classifications Guidance here.

TVNZ+ account and security

9. Your TVNZ+ account is for use within your household.

10. Please keep your login and password secure or set up a profile for anyone who is using your account.

11. Each TVNZ+ account can be linked to up to 25 devices at one time. Each TVNZ+ account can have up to 5 profiles associated with it. Please note that there may be different rules that apply for TVNZ+ Event Pass.

12. You can manage the devices with access to your account and the profiles on your account in your account settings.

Intellectual property

13. Everything on our Sites is protected by intellectual property laws such as copyright and trade marks. That means somebody owns it (in many cases, us).

14. Please enjoy experiencing our content. Unless we have specifically said you can, you must not do anything else with our content including: copy it, change it, download it, post it elsewhere, or show it in business premises or to the public. You must not use our designs, brands or logos without permission.

15. We do not grant you any rights to use or put any of our content into or use it with any artificial intelligence tool, or to use it to do any analysis or training and you promise not to do so.

16. Content on TVNZ+ is restricted to users in New Zealand. This is because TVNZ only has the rights to show it here. If you're outside New Zealand, please don't try and get around this, because it's an infringement of the copyright owners' rights.

Viruses and hacking

17. We need to protect our Sites and everyone who visits, so don't:

a) send any bugs or viruses;
b) steal or interfere with any data or personal information;
c) attempt to hack into the site or its servers;
d) use any automated tools, bots, scrapers or similar technology to access the Sites;
e) interfere with or disrupt the Sites' security features, servers or networks; or
f) attempt to bypass any access restrictions or authentication measures.

18. We will not be responsible for any loss or damage to your computer if it's infected by a bug or virus as a result of visiting our Sites.

Ad blocking

19. As a commercially funded broadcaster, advertising and the support of our partners helps us to bring New Zealanders the content they love. For this reason, you're not allowed to use ad blockers on our Sites.

Links to and from the Sites

20. We have no control over other websites that are linked to ours. So, if you visit any linked site, it's your responsibility to guard against viruses, or any inappropriate content.

Monitoring and moderation

21. We don't always actively monitor or moderate the Sites, but we do check in from time to time. If you post or share something that breaks the Social House Rules, we can:

a) remove it;
b) ask you to stop using the Site(s);
c) cancel your user registration; and/or
d) block you from our social pages.

22. If you think someone else is breaking the rules, you can get in touch with us using our Contact Us form. Please be clear about your concerns and give us constructive, detailed information.

Important legal terms

23. We want you to enjoy using our Sites. But it's important to be clear that your use of the Sites and any of its content is entirely at your own risk.

24. If you're downloading our apps, please make sure you go through the official platforms who support our apps. You can find out who these are here. We don't support the use of any other third-party platforms.

25. Our Sites are provided as-is with no guarantees of any kind. We aim to keep our Sites available but do not guarantee uninterrupted access. We can change or suspend or stop the Sites or any features or content at any time for any reason. We can't guarantee security, accuracy or freedom from bugs and viruses.

26. If you or anyone using your account break these rules we can suspend or terminate your use of the Sites and your account, and we reserve any legal rights we may have against you.

27. We're not liable for any loss or damage that might result from:

a) using the Sites;
b) any statement made on the Sites; or
c) infringement of intellectual property or privacy rights (other than those covered by our Privacy Policy).

28. Nothing in these rules limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. You agree to indemnify us from and against any loss, damage, liability, costs, fines, expenses (including reasonable legal expenses) we suffer or incur arising from any claim that your breach of these Terms infringes TVNZ’s or a third party’s rights, except and to the extent the breach was caused by TVNZ.

29. You agree to indemnify us from and against any loss, damage, liability, costs, fines, expenses (including reasonable legal expenses) we suffer or incur arising from any claim that your breach of these Terms infringes TVNZ’s or a third party’s rights, except and to the extent the breach was caused by TVNZ.

30. We can assign your account and your agreement to these House Rules to a third party at any time.

31. These rules are subject to New Zealand law, so any disputes relating to the Sites will be resolved in the New Zealand court system.

TVNZ+ EVENT PASS TERMS AND CONDITIONS

Our extra rules for purchasing and using a TVNZ+ Event Pass which are available here. If there are terms in the General House Rules that conflict with the TVNZ+ Event Pass Terms, the TVNZ+ Event Pass Terms apply.

SOCIAL HOUSE RULES

TVNZ uses social media to inform and engage our audiences about our channels, apps, shows, events, personalities, news, competitions and anything else that may be of interest to our viewers and users. We don't always monitor feedback so we cannot guarantee you will receive a reply. We reserve the right to delete any content, or take any other action, for any reason including for breaching our House Rules. Links we use, along with any association with other sites we may publish, do not infer TVNZ has any alignment of views or values with these third parties.

To keep our site and social pages fun for everyone, there are some special rules for uploading and sharing content. Please read through these, get to know them and make sure you stick to the rules when using our Sites and social pages.

You’re Responsible

1. You’re responsible for anyone who you let use your social media or Site account(s). Keep your passwords secure.

2. Everything you contribute to the Sites is your responsibility and is in no way endorsed by TVNZ.

Our rights to use what you post

3. When you upload content to our social pages, you're giving us the right to use it however we choose, free of charge. You're also giving us permission to use your name in connection with it.

4. Your content remains your property and you're free to keep using it (or letting others use it) unless you give us ownership of it or exclusive rights to it (e.g. for a specific competition).

5. You also promise that you will indemnify us from and against any Losses from a Third Party Rights Claim arising out of anything you upload to our social pages. A Third Party Rights Claim is any claim by a third party that alleges the content is defamatory or breaches any of the third party’s rights (including privacy and intellectual property).

Private information

6. Our Sites are public so only post something you don't mind other people seeing. That means it's not a good idea to post personal details about yourself.

7. You must not post information about anyone else without their permission. This includes anyone who features in any videos or images you share.

Comply with the law

8. Don't post any content (including music, videos or images) that isn't yours.

9. Don't pretend to be other people, companies or brands. And don't claim other peoples' work as your own.

10. Never post any videos, images or text showing or referencing criminal activity, or anything that breaches any court orders or other legal requirements.

Keep it clean

11. Our Sites are meant to be a fun place to visit, so it's important that people feel safe. Anything that's inappropriate, threatening, harmful or offensive is not okay. This includes inappropriate usernames or profile pictures. Anything that violates this rule may be deleted and your access suspended.

12. All content you contribute should be accurate and respectful.

13. If you feel like someone is posting or commenting inappropriately, or you're being personally harassed, please let us know through the Site, or by sending a direct message to us using the Contact Us form

14. Make sure your content is bug and virus free.

15. This is not the place to promote you or your business. So don't post ads, fraudulent links, surveys, non-TVNZ contests. No spamming or flooding.

16, No spoilers. Not everyone's seen what you've seen, so, giving away plot developments that are yet to be made available in New Zealand is not allowed.

COMPETITION HOUSE RULES

We usually publish specific terms and conditions for each competition we run on that competition's page on our Site, but if we haven't published any, then these Competition House Rules will apply.

The Basics

The competition rules (the Rules) are made up of: these competition house rules and the competition notice that sent you here.
By entering the competition, you agree to the Rules. If you don't agree to them, please don't enter.
Until a prize is awarded, TVNZ can cancel or change the competition or any of the Rules at any time, for any reason. Changes will take effect when they are posted in the Rules.
TVNZ has the final say on the competition and the Rules.
To enter competitions, you must be a New Zealand resident, be 18 or older (unless a younger age is permitted in the competition notice) and meet all the other criteria in the competition notice.
We need to make sure our competitions follow proper procedure, so unfortunately you're not allowed to enter if you're connected to TVNZ or the competition. This applies to employees or contractors of TVNZ, the programme producer, any company involved in the competition and TVNZ's advertising agencies and web companies. It also applies to these peoples' immediate families and flatmates. For example, if the competition is being run through Facebook, Facebook employees aren't able to enter either.
Your application must be truthful.
If you provide information about any other person as part of the competition, you promise us you have their agreement to share that information with us.
Unless we've stated otherwise, only one competition entry per person please.
We've let you know the entry period in the competition notice and we can only accept entries received during this time.
We can disqualify you if we think that you've breached any of the Rules.
You agree that we can keep your entry and use it however we want (including to promote TVNZ and the competition). This includes photos, artwork or anything else you submit with your entry.
You agree that we can publish your name and home city in connection with the competition. You also agree that we can take photos and videos of you to use for publicity purposes.
We are not responsible for any loss or damage suffered by you or anyone else in connection with the competition or your use of the prize (if you win). If the competition is being run through a third party platform (e.g. Facebook), you agree that they will not have any responsibility either.
Sometimes things don't go as planned. If our competition is derailed for any reason, e.g. infection by computer virus, tampering, unauthorised intervention, fraud, or technical failures, we have the right to cancel, postpone or change the competition.
In many cases we run the competition in conjunction with other companies. By agreeing in the tick box on the Competition page to hear from another company, you consent to that company's own privacy policy, and to receive commercial electronic messages marketing and promoting that company's goods or services.
You also consent to receiving any electronic messages containing updated information in relation to the company's news and various other information of related interest. You may unsubscribe at any time to receiving such messages by following the unsubscribe process specified in any such electronic message that you receive. TVNZ will not be responsible for any of these messages or unsubscribing you from these messages - this will be the sole responsibility of the company.
TVNZ respects privacy rights under the Privacy Act 2020. See our Privacy Policy for how we collect, use and disclose personal information.
These Rules and the competition will be run under New Zealand law.

If you win

20. If we can't get hold of you within 48 hours of the prize draw, we'll have to select another winner. So make sure you check your email and keep your phone handy.

21. For some competitions (e.g. where there is international travel involved), we may need to do further checks to make sure you're eligible. You agree to help us with that.

22. Prizes can't be traded in for cash. Of course, for cash prizes, you'll get cash.

23. Prizes are personal to the winners and can't be transferred to someone else unless we agree. If you can't accept the prize for any reason (e.g. you can't travel on the necessary dates), we can award the prize to another winner.

24, If you're disqualified for any breach of these Rules (e.g. we find out you don't match the eligibility criteria), we'll choose another winner.

25. It doesn't happen often, but sometimes we need to change a prize. If we do this, we'll swap it out for something which is worth the same (or more).

26. If we ask, you agree to appear in a promo (for free) for TVNZ or the competition promoter.

27. Sometimes there can be tax implications with winning a prize. We wouldn't want there to be any surprises for you, so suggest you talk to someone about this before you accept the prize.

If you win a trip

Congratulations! But there are some additional rules that come with winning a trip that you need to know about.

28. We may ask you for a copy of your passport. This is to make sure we book your tickets in the right name and can check that it will be valid as necessary for the travel dates. You will need to obtain your own travel visa. If you are unable to get the relevant travel visa, TVNZ will be entitled to draw another winner.

29. Once confirmed, travel dates and names of those travelling are locked in. That means you can't change them without incurring extra fees. Blackout dates and expiry dates for travel may apply.

30. You agree that we can record some (or all) of the trip, that we'll own the footage and can use it however we like. We won't use the footage for any commercial endorsement which isn't linked to the competition without your consent. Sometimes, we might ask you to take the recording for us and you agree to help us out with this.

31. Except as expressly set out in the competition notice, the prize doesn't include the cost of passports, visas and other travel incidentals (including spending money, medical expenses, airport or hotel transfers, insurance, meals, and hotel extras). You'll need to have a credit card to give to the hotel to cover any incidentals during your stay.